Question 1

What is CX React?

Accepted Answer

CX React is a white-label lead generation platform built for agencies. It captures leads through embeddable widgets, scores them automatically, routes them to the right team member, and nurtures them across email, SMS, and chat. It replaces 15-20 separate tools with one dashboard you can brand as your own.

Question 2

How do I get started?

Accepted Answer

Head to the onboarding page to start the setup wizard. Choose your industry, pick a plan, add your branding, and connect your tools. The system automatically configures lead scoring, assessment questions, and nurture sequences for your industry.

Question 3

How do I capture my first lead?

Accepted Answer

After onboarding, add the provided widget to your client's website. Visitors will see your configured form, quiz, calculator, or chat widget. When they submit, the lead is automatically scored, routed, and entered into your nurture sequence.

Question 4

What does the dashboard show?

Accepted Answer

The dashboard gives you full visibility into your lead generation operations: KPIs, lead management, pipeline status, AI-generated content, A/B test results, billing, and client performance. Everything you need to run your agency from one screen.

Question 5

Can I add a new niche without coding?

Accepted Answer

Yes. CX React treats niches as configuration, not code. Enter your industry name and the system auto-generates scoring weights, assessment questions, lead magnets, nurture content, and funnel configurations.

Question 6

How does lead scoring work?

Accepted Answer

CX React scores every lead across four dimensions: how likely they are to buy (intent), how well they match your ideal customer (fit), how actively they are engaging (engagement), and how urgently they need your service (urgency). These combine into a single score that tells your team exactly who to call first.

Question 7

What do the temperature labels mean?

Accepted Answer

Cold (0-34): Early-stage, needs nurturing. Warm (35-59): Showing interest, engage actively. Hot (60-79): High intent, prioritize outreach. Burning (80+): Ready to buy, route to sales immediately.

Question 8

How does lead routing work?

Accepted Answer

You define rules for each stage of your funnel: who qualifies, where they go next, and what happens automatically. The system assigns leads to the right team members, updates your CRM, and starts the right nurture sequence -- all without manual work.

Question 9

What happens with duplicate leads?

Accepted Answer

CX React automatically detects duplicate submissions and merges them instead of creating new records. The system keeps the best data from each submission so your lead counts stay accurate and your team never calls the same person twice.

Question 10

Can I export my leads?

Accepted Answer

Yes. Export leads directly from the dashboard with one click, or set up real-time sync to your CRM. You always own your data and can export it anytime.

Question 11

How do I connect my CRM?

Accepted Answer

Go to Dashboard > Credentials and add your CRM connection (SuiteDash, SalesNexus, or others). CX React will automatically sync leads, deals, and pipeline stages. All integrations run in sandbox mode until you connect your accounts.

Question 12

How do I set up email nurturing?

Accepted Answer

Connect your email provider in Dashboard > Credentials. CX React includes pre-built 7-stage nurture sequences that automatically adapt messaging based on how engaged each lead is and what industry they are in.

Question 13

How do I configure SMS?

Accepted Answer

Connect your SMS provider in Dashboard > Credentials. SMS is part of the multi-channel nurture sequence and can be turned on or off for each stage of your funnel.

Question 14

Can I get real-time notifications when something happens?

Accepted Answer

Yes. CX React sends real-time notifications when key events occur -- like a new lead coming in, a lead changing stages, or a conversion. Configure these alerts in Dashboard > Settings.

Question 15

What if I have not connected my tools yet?

Accepted Answer

No problem. All integrations run in sandbox mode until you connect your accounts. You can explore and test the full platform with realistic sample data before going live.

Question 16

What plans are available?

Accepted Answer

Starter ($299/mo), Growth ($599/mo), Professional ($1,299/mo), and Enterprise ($2,999/mo). All plans include a 14-day free trial. See the /pricing page for full feature comparison.

Question 17

How do I upgrade my plan?

Accepted Answer

Go to Dashboard > Billing and click 'Change Plan'. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.

Question 18

How do I cancel?

Accepted Answer

Go to Dashboard > Billing and click 'Manage Subscription'. You can cancel anytime. Your access continues until the end of the current billing period. You can export your data before cancellation.

Question 19

What counts toward usage limits?

Accepted Answer

Each plan has limits on leads/month, emails/month, SMS/month, active funnels, and enabled integrations. Usage resets at the start of each billing cycle.

Question 20

How do I view my invoices?

Accepted Answer

Go to Dashboard > Billing to view all invoices. Invoices are generated by Stripe and include PDF download links.

Question 21

Do you have developer documentation?

Accepted Answer

Yes. Full API documentation is available for teams that want to build custom integrations. Contact support or visit our developer docs for details.

Question 22

How do I add the widget to my client's site?

Accepted Answer

After onboarding, you get an embed code for each client. It works on any website and can be configured as a popup, inline form, chat bubble, or full-page assessment.

Question 23

Can I use my own domain?

Accepted Answer

Yes. Set up your custom domain in Dashboard > Settings. Your clients will see your brand and your URL -- not ours.

Question 24

How is my data protected?

Accepted Answer

CX React uses bank-level encryption, secure authentication, and enterprise-grade security controls. Each client's data is completely isolated so there is no cross-contamination between accounts.

Question 25

Is CX React GDPR compliant?

Accepted Answer

Yes. CX React includes built-in tools for data export, data deletion, and consent management. See our Privacy Policy for full details.

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