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Operator command center
CX React is optimizing for milestone two and milestone three, not just the first capture event. This console shows what is moving, what is leaking, and where the next operator intervention belongs.
Lead M1 to M2
Returning-engaged rate from captured leads.
Lead M2 to M3
Booked or offered rate from returning leads.
Customer M1 to M2
Activation rate from onboarded customers.
Customer M2 to M3
Value-realized rate from activated customers.
Execution queues
Operator focus
Segment view
Funnel mix
Recent leads
No leads have been captured in this runtime yet.
Recent milestone events
Milestone events will appear here as the runtime captures activity.